FREQUENTLY ASKED QUESTIONS
GemCloud Market is a website exclusively for the gemstone trade. If you are a jeweller, jewellery manufacturer, buyer for a brand, designer, designer maker or jewellery retailer, it is for you. If you are a gemstone dealer, or wholesaler, visit
We offer an exclusive collection of genuine gemstones, that have been certified, photographed and videoed, to provide a consistent and verified collection of stones.
All our gemstones are photographed using the same state of the art equipment in a standardised environment and only altered to match the actual stone. It should be noted that some gemstones may react differently in different lighting conditions.
Yes, you can request additional pictures and information.
All the gemstones on GemCloud Market.com come with at least one lab report.
Each login is specifically set per user and can only be shared with people from the same company. This is to protect all users of the site as well as each business using it.
You can return your item within 14 days from the purchasing date without questions asked. As long as the stone has not been interfered with in any way and all original documents and packaging is intact, it can be returned at your expense to our regional office.
Yes. Nevertheless, if you cannot find what you are looking for, you can place a special order with us through our ‘special order’ section and our sourcing team will get back to you within 2-3 working days with some results.
Ordering a stone is simple. If you see a stone on https://www.gemcloudmarket.com/ that you like, you simply place it in your shopping cart and proceed to checkout. Payment processing methods include wire transfer and credit card payment.
If there is a stone you are looking for, but can’t find it on the site, Click the Special Order button and send us your request. Our team will then come back to you within 2-3 working days.
Payment and Charges
Shipping and Returns
Once you have created an account, you can see the full terms of sale here https://www.gemcloudmarket.com/terms-of-service/
Yes. You may cancel your order and claim a refund within 14 days of your purchase date. If you want to cancel an order, please send an email to
You will then be given instructions on how to make the return. Do not ship anything until instructed to do so and then only in the described manner. Any refund will be processed 30 days of the stone’s receipt by GemCloud Market.
Please find below contact details of our offices:
GEMCLOUD US CORP
GemCloud USA, 579 5th Avenue Suite 1118, New York, NY 10017
GEMCLOUD UK LIMITED
39 Greville Street, London, EC1N 8PJ, United Kingdom
GEMCLOUD LIMITED THAILAND
1249/115A gems Tower 10th Floor, Charoenkrung Rd., Suriyawong, Bangkok, Thailand, 10500